Frequently Asked Questions (FAQ)

Ordering & Payment

How can I place an order?

Ordering is easy: add the products you want to your shopping cart, go to the cart, and click 'Checkout'. Enter your details and choose your payment method to complete the order.

Which payment methods do you accept?

  • iDEAL / Wero
  • Credit card (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay
  • In3 (Pay in 3 installments)
  • Riverty (Pay afterward)
  • Klarna (Pay afterward)
  • Bancontact
  • Sofort Banking
  • KBC/CBC
  • Belfius
  • Bank transfer
  • Giropay
  • Billie (B2B)
  • Cash (Only when collecting)

You will see all available options during checkout. This varies by country.

Will I receive an order confirmation?

Yes, immediately after placing your order, you will receive a confirmation email with your order number and order details.

Shipping & Delivery

What are the shipping costs?

Shipping costs for our customers in the Netherlands are 5.99 euros. Shipping is free for orders over 75 euros.

For all other shipping costs, please refer to our 'Shipping and delivery' page. We charge fixed shipping rates for countries in Europe.

Do you ship worldwide?

Yes, we ship our products worldwide. We charge fixed shipping rates within Europe.

If you live outside Europe, you can email us with the products you want and your address details. We will calculate the most favorable shipping price.

All our worldwide deliveries are shipped with tracking.

How long does delivery take?

Products that are in stock and ordered before 4:30 p.m. are shipped the same day. Delivery time depends on your location, but you will usually receive your order within 1 to 2 business days. (This applies to the Netherlands, Belgium, Germany, and Austria.)

For other countries, please refer to our 'Shipping and Delivery' page.

Can I track my order?

Yes, as soon as your order has been shipped, you will receive a tracking code that allows you to track the shipment.

Returns & Exchanges

Can I return my order?

Yes, you have a 14-day cooling-off period from the date you receive your order. Products must be returned unused and in their original packaging.

How can I exchange a product?

Contact us by email to request an exchange. We will be happy to help you exchange your product.

When will I receive my refund?

After receiving and inspecting your return, we will process the refund within 5–7 business days.

Products & Stock

Are all products in stock?

Most products (90%) are available for immediate delivery. If a product is temporarily out of stock, this is indicated on the product page.

Can I reserve a product / the product is not listed on the site.

Of course. Send us an email with the product you want, and we will make you a great offer for it. Please include the make and model of your scooter and, if possible, your VIN number (which you can find on your registration card).

Do you also supply parts for older models?

Yes, we have a wide range of parts for both new and older scooter and motorcycle models. Contact us if you are looking for something specific.

Contact & Service

How can I contact you?

You can reach us by email or phone. On business days, emails are always answered within a few hours. By phone, we can assist you immediately. Our customer service team will be happy to help you.

Do you offer installation advice?

Yes, you can always contact us with technical questions, provided the question concerns a product ordered from and received from us. 

Do you have a physical store?

Yes, we have a showroom that you can visit during our opening hours, where you can view products, ask questions, purchase a scooter, and much more.

Opening hours can be found at the bottom of the page.