Frequently Asked Questions (FAQ)

Ordering & Payment

How do I place an order?

Ordering is easy: add the desired products to your shopping cart, go to the shopping cart and click 'Checkout'. Fill in your details and choose your payment method to complete the order.

What payment methods do you accept?

  • i-Deal / Wero
  • Credit card (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay
  • In3 (Pay in 3 installments)
  • Riverty (Pay afterwards)
  • Klarna (Pay afterwards)
  • Bancontact
  • Sofort Banking
  • KBC/CBC
  • Belfius
  • Bank Transfer
  • Giropay
  • Billie (B2B)
  • Cash (Only for pick-up)

You will see all available options during checkout. This varies by country.

Will I receive an order confirmation?

Yes, immediately after your order, you will receive a confirmation email with your order number and order details.

Shipping & Delivery

What are the shipping costs?

The shipping costs for our Dutch customers are 5.99 euros. We offer free shipping for orders over 75 euros.

For all other shipping costs, please refer to our 'Shipping and delivery' page. For countries in Europe, we apply fixed shipping costs.

Do you ship worldwide?

Yes, we ship our products. Within Europe, we apply fixed rates for our shipping.

If you live outside Europe, you can send us an email with the products you want and your address details. We will calculate the most favorable shipping price for you.

All our worldwide deliveries are sent with track and trace.

How long does delivery take?

Products that are in stock and ordered before 4:30 PM will be shipped the same day. Delivery time depends on your location, but you usually receive your order within 1 to 2 business days. (This applies to the Netherlands, Belgium, Germany, and Austria)

For other countries, please refer to our 'Shipping and Delivery' page.

Can I track my order?

Yes, as soon as your order has been shipped, you will receive a track & trace code with which you can follow the shipment.

Returns & Exchanges

Can I return my order?

Yes, you have a 14-day cooling-off period from receipt of your order. Products must be returned unused and in their original packaging.

How can I exchange a product?

Please contact us by email to request an exchange. We are happy to help you with exchanging your product.

When will I receive my refund?

After receiving and checking your return, we will process the refund within 5-7 business days.

Products & Stock

Are all products in stock?

Most products (90%) are immediately available. For products that are temporarily out of stock, this will be stated on the product page.

Can I reserve a product / the product is not on the site.

Of course. Send us an email with the product you want, and we will make you a good offer for the product. Please include your scooter's make, model, and if possible, your VIN number (you can find this on your registration card).

Do you also supply parts for older models?

Yes, we have a wide range of parts for both new and older scooter and motorcycle models. Please contact us if you are looking for something specific.

Contact & Service

How can I contact you?

You can reach us by email or phone. On working days, emails are always answered within a few hours. We can speak to you directly by phone. Our customer service is happy to help you.

Do you offer installation advice?

Yes, for technical questions you can always contact us. This is, however, only if it is a question about an ordered/received product from us.

Do you have a physical store?

Yes, we have a showroom where you can visit during our opening hours, see products, ask questions, purchase a scooter, and so on.

Opening hours can be found at the bottom of the page.