Return Policy

Article 1 - Right of withdrawal (Cooling-off period)

You have the right to withdraw from your order in whole or in part without giving a reason up to 14 days after receipt. After notifying us of your withdrawal, you have another 14 days to return the product to us.
After receiving your withdrawal notification, we will refund the amount due for the order (including any standard delivery costs for the original shipment) no later than within 14 calendar days, using the same payment method you used. We may wait to issue the refund until we have received the products or until you have demonstrated that you have sent them back.

Article 2 - Digital Withdrawal Function (Fastest method)

To exercise your right of withdrawal, you can notify us digitally in two simple steps without having to log in.
  • Click the link 'Cancel the agreement here' in the footer of our website.
  • Enter your details and submit the form. You will immediately receive an automatic acknowledgment by email with your return instructions.
  • You may also use the statutory model withdrawal form, but the digital button is preferred for faster processing.

Article 3 - Reduction in value due to installation and use

You may unpack and inspect the product during the withdrawal period, just as you would be allowed to do in a physical store. However, you are only liable for any reduction in the value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics, and functioning.
  • Installed parts: If products contain clear signs of use or installation scratches, we cannot refuse the return, but we are legally entitled to deduct the reduction in value (which may amount to up to 100%) from your refund.
  • Electronic parts (CDIs, ECUs, restrictors, meters, sensors): Electronic parts that have been installed, connected, or programmed via software carry the risk of internal (invisible) short circuits or software locking. As a result, these products immediately lose their entire resale value. The reduction in value that we must charge upon the return of this used electronic equipment is 100%.
  • Technical parts (cylinders, pistons, exhausts): If these parts have been installed or contain fuel or oil residues, they are considered used goods. The reduction in value will be determined based on the condition of the product.
Products that have been custom-made specifically for you or produced according to your unique specifications are legally completely excluded from the right of withdrawal.

Article 4 - Incorrectly delivered product

When you receive a product that differs from what you ordered, we ask you to report this to us as soon as possible via info@rogertrading.nl. Do not use or assemble incorrectly delivered products. If you nevertheless assemble or use an incorrectly delivered product, you are liable for any resulting reduction in value. In the event of an incorrect delivery, Roger Trading will provide the correct product free of charge. Product images on the website are for illustrative purposes; minor cosmetic deviations that do not affect functionality do not justify free replacement.

Article 5 – Damaged or Defective Products (Warranty & RMA)

If a product arrives damaged or does not work as you may reasonably expect, we will resolve this for you free of charge in accordance with the statutory warranty.
  • We ask you to report transport damage or defects upon receipt to us as soon as possible (preferably within 24 to 48 hours) via info@rogertrading.nl, so that we can immediately start a procedure with the carrier. Under the law, a defect must be reported within a reasonable time after discovery.
  • In accordance with Dutch law (Article 7:11 of the Dutch Civil Code), Roger Trading bears the full risk of transport and damage until the package is delivered to you or a third party designated by you. Additional insurance is therefore not mandatory.
  • If a product becomes defective after being put into use within the warranty period, the statutory warranty conditions and the manufacturer's warranty apply. In that case, contact us to arrange the warranty service.

Article 6 – Product Collection (Click & Collect)

If you order and pay for goods via our website and choose to collect them from our company in Apeldoorn, this is still considered a distance sale. In this case, you retain the statutory 14-day cooling-off period, starting on the day you physically receive the products.

Article 7 – The Return Procedure

The direct costs of returning the products are at your expense. You can send your return shipment (after submitting a digital notice of withdrawal) to:
Roger Trading B.V.
Attn: RMA Department [enter your order number here]
Groenedwarsweg 4a
7311 DE Apeldoorn
The Netherlands
Make sure the package has sufficient postage. Unstamped or underpaid shipments will be refused by us.

Article 8 – Returns Not Accepted

If you return products to us outside the statutory deadlines, or without a valid right of withdrawal or warranty claim, we cannot process the return administratively. In that case, we will inform you by email. You will then have 14 days to collect the product from us, or have it collected, or pay the shipping costs so that we can send the product back to you. If you do not respond within 14 days, we will be forced to charge storage costs or consider the goods abandoned.