Return Policy

Article 1 - Right of Withdrawal (Cooling-off period)

You have the right to cancel your order, in whole or in part, without giving any reason, up to 14 days after receipt. After your cancellation notification, you have another 14 days to return the product to us.
After we receive your cancellation notification, we will refund the order amount due (including any standard shipping costs for the initial shipment) within a maximum of 14 calendar days using the same payment method you used. We may wait to refund until we have received the products, or until you have proven that the products have been shipped.

Article 2 - Digital Right of Withdrawal Function (Fastest method)

To exercise your right of withdrawal, you can notify us digitally in two simple steps without needing to log in.
  • Click the link 'Cancel the agreement here' in the footer of our website.
  • Fill in your details and submit the form. You will immediately receive an automatic confirmation of receipt by email with your return instructions.
  • You can also use the legal model withdrawal form, but the digital button is preferred for quick processing.

Article 3 - Depreciation due to assembly and use

During the cooling-off period, you may unpack and evaluate the product as you would in a physical store. However, you are only liable for the depreciation of the goods resulting from the use of the goods that goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
  • Assembled parts: If products show clear signs of use or assembly scratches, we cannot refuse the return, but we are legally entitled to deduct the depreciation (which can be up to 100%) from your refund.
  • Electronic parts (CDI, ECU, limiters, meters, sensors): Electronic parts that have been assembled, connected, or programmed may carry the risk of internal (invisible) short circuits or software locks. These products immediately lose their full resale value. The depreciation we must charge for the return of such used electronics is 100%.
  • Technical parts (Cylinders, pistons, exhausts): If these parts have been assembled or contain fuel/oil residues, they are considered used goods. The depreciation will be determined based on the condition of the product.
Products specifically custom-made for you or produced according to your unique specifications are legally fully excluded from the right of withdrawal.

Article 4 - Incorrectly delivered product

If you receive a product that differs from what you ordered, we kindly ask you to report this to us as soon as possible via info@rogertrading.nl. Do not use or assemble incorrectly delivered products. If you do assemble or use an incorrectly delivered product, you will be liable for any resulting depreciation. In case of an incorrect delivery, Roger Trading will arrange for the free redelivery of the correct product. Product images on the website are for illustration purposes; minor cosmetic deviations that do not affect functionality do not justify free replacement.

Article 5 - Damaged or defective products (Warranty & RMA)

If a product arrives damaged or does not work as expected, we will resolve this free of charge in accordance with the legal warranty.
  • We ask you to report transport damage or defects upon receipt as soon as possible (preferably within 24 to 48 hours) via info@rogertrading.nl, so that we can immediately initiate a procedure with the carrier. Legally, a defect must be reported within a reasonable time after discovery.
  • In accordance with Dutch law (Art. 7:11 BW), Roger Trading bears the full risk of transport and damage until the package has been delivered to you or a third party designated by you. Additional insurance is not mandatory for this.
  • If a product becomes defective after commissioning within the warranty period, the legal warranty conditions and the manufacturer's warranty apply. In that case, please contact us for warranty processing.

Article 6 - Collection of products (Click & Collect)

If you order and pay for goods via our website and choose to collect them from our company in Apeldoorn, it is still considered a distance sale. In this case, you retain the legal cooling-off period of 14 days, starting from the day you physically receive the products.

Article 7 - The return procedure

The direct costs for returning the products are at your expense. You can send your return (after digital cancellation notification) to:
Roger Trading B.V.
Attn: RMA Department [mention your order number here]
Groenedwarsweg 4a
7311 DE Apeldoorn
Netherlands
Please ensure that the package is sufficiently stamped. Unstamped or understamped shipments will be refused by us.

Article 8 - Unaccepted returns

If you return products to us outside the legal deadlines, or without a valid right of withdrawal or warranty claim, we cannot process the return administratively. In that case, we will inform you by e-mail. You then have 14 days to pick up the product from us (or have it picked up), or to pay the shipping costs so that we can send the product back to you. If you do not respond to this within 14 days, we will be forced to charge storage costs or consider the goods as unclaimed.